Terms of Service

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Please observe terms and conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following terms and condition. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

01 Payment

All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs is always in INR. Our only method of payment is through Razorpay. You will only be able to order products displayed online pending availability.

02 Returns

We do not offer returns or refunds under any circumstances. Only eligible size exchanges will be accepted if there is availability of your new size, as we produce extremely limited quantities. Please refer to the size guide and place an order for your correct size to avoid any exchanges.

In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:

Customers are required to contact us through the email reqvvim@gmail.com. Please make sure to include in the email the unique number of your order, name and reason for the return request. REQUIEM reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees. Be aware that REQUIEM has the right to decline unauthorised returns and categorically won't accept any items that have been worn, washed and have been subject to alterations of their original state at time of delivery. REQUIEM has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.

Once the written request is received, reqvvim@gmail.com will forward a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the outer mailer package.

The returned merchandise must be in the same condition as it was sold and repacked in as close as possible to the way it was received. Internal packaging must not be damaged.

Every return must be authorised beforehand and forwarded to our return address fully tracked. Each piece is thoroughly inspected before packaging and we do not send any piece of clothing with defects but If agreed that the product is of defective nature, REQUIEM will take full responsibility and be in charge of covering return shipping costs.